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appsolutly appaling

Story from nhs.uk

"appsolutly appaling"

About: Kent & Canterbury Hospital

What I liked

nothing about my appointment today

What could be improved

1 if the named consultant isn't going to be there in clinic why wasn't I phoned first so I didn't have to have a wasted journey to the hospital in the first place.

2 Why is it I was palmed off to the regisra they said they couldn't help me and told me to leave I had to wait to see the named doctor

3 with means coming back another day witch means loosing another days pay at work im so not a happy patient at the moment so I spent bus fare money that so shouldn't have happended

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Responses

Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust 11 years ago
Julie Pearce
Chief Nurse + Director of Quality + Operations,
East Kent Hospitals University NHS Foundation Trust

I am responsible for quality improvement which includes patient safety and patient experience

Submitted on 11/11/2012 at 18:05
Published on Care Opinion on 12/11/2012 at 11:24

Dear Ms Britten, I am sorry to read that you were unhappy about your appointment at our Kent and Canterbury Hospital. I would be happy to arrange for your concerns to be taken forward to see if we are able to remedy the situation. Please contact me via email on Julie.pearce1@nhs.net or you can contact the Patient Experience Team direct on 01227 783145 during office hours, or by email: PatientExperience@ekht.nhs.uk

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