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one word Impressed!

Story from nhs.uk

"one word Impressed!"

About: William Harvey Hospital (Ashford)

What I liked

We had a outpatients appointment for a Consultant

I wanted to say how impressed we were today of the time taken for the care of my Daughter - he welcomed us with a shake of a hand and warm smile really put us at ease - he sat with us for at least 45 mins going through in detail the problems we are having at the moment with our Daughters health - very pro-active in terms of treatment and investigating further with tests rather than refering back to the GP!

This is the NHS at its best with people like our Consultant a real credit please convey my sincere thanks - this has meant a lot to me and my husband

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Responses

Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust 11 years ago
Julie Pearce
Chief Nurse + Director of Quality + Operations,
East Kent Hospitals University NHS Foundation Trust

I am responsible for quality improvement which includes patient safety and patient experience

Submitted on 11/11/2012 at 15:40
Published on Care Opinion on 12/11/2012 at 11:14

Dear Mrs Cooper, thank you very much for taking the time to provide us with feedback. It is always pleasing to hear when our consultants and other staff have provided excellent care with kindness and compassion.

I hope your daughter is recovering and you have a clearer plan for any ongoing treatment she may need.

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