"everything was explained clearly and confirmed in writing"

About: Telford referral and quality service (TRAQS)

(as the patient),

Referral was dealt with quickly by TRAQS. When contacted by TRAQ everything was explained to me very clearly and also confirmed in writing which was great for my information.

Slight confusion at hospital, audiology department, however got outcome in the end.

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Response from Sharon Clennell, NHS Telford and Wrekin CCG – TRAQS Operations Manager, TRAQS, NHS Telford and Wrekin CCG

Thank you for your feedback. We aim to provide a clear and supportive service for our patients, assisiting them through the booking of their appointment for further treatment. TRAQS is a new service so we are still growing, learning and contuining to develop, therefore your feedback is very much appreciated.

kind regards,

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