"Visiting the health centre for a blood test"
Posted by Elli (as ),
When I phoned to make the appointment, I was dealt with efficiently and politely. I visited the health centre for an appointment for a blood test. I had not visited the health centre before and did not know my way round. I felt that the Locala member of staff at the reception desk was abrupt, unhelpful and a little rude in directing me to the correct location for my appointment. The phlebotomist from Calderdale and Huddersfield Trust was very efficient and had a warm, approachable manner, I particularly noticed how gentle and reassuring she was towards the older people who were waiting.