I phone for an appointment no one answers phone. I go round to my GPs to ask for an appointment the receptionist sighs as if I am an inconvenience. I get told no appointments this week fully booked. No appointments next week fully booked. I am then left with no choice but to tell receptionist at desk what is wrong and other patients hear. Receptionist says Doctor won't see you with that she is too busy. I say forget it and start to walk out. receptionist is shouting across surgery at me in an argumentative way as I am leaving. I stand just outside door where I can't be seen and listen in to hear receptionist laughing and saying to another patient in room, including another member of staff and saying, if that patient (me) complains I will have them struck off our list!
I think that was disgusting behaviour!
It's unacceptable that NHS Central Lancashire care trust say they can't investigate GPs that are private, even through NHS employ them to treat NHS patients.
"My experience of a rude receptionist"
About: Central Lancashire PCT Central Lancashire PCT Leyland PR26 6TR
Posted by driver1971 (as ),
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