"Outstanding care, friendly staff, clean and safe..."

About: Kent & Canterbury Hospital

What I liked

My mother was an in-patient in Clark Ward, and we were both very impressed with the helpfulness of all staff from cleaning and kitchen staff, to medical professionals. Everyone seemed to go out of their way to help my mother, and reassure us both, and my mother and I were particularly supported by her surgeon, anaesethetist and operating staff.

The standard of hygiene was outstanding, and I was pleased to notice that meals were placed within reach of patients, contrary to reports I have seen about other hospitals.

I feel that the Kent and Canterbury Hospital is an excellent example of what the National Health Service can do and be, at its best, and hope other hospitals will follow the example set here.

I would also like to express my appreciation of the volunteers who manned the shops, who were always so friendly, and gave me a welcome break from the hospital ward.

What could be improved

It was difficult for me to get through to the ward by telephone, but I know that staff are always so busy, so this was understandable.

Anything else?

I would feel much safer to be an in-patient at this hospital than others I have experienced, and much happier for my mother to be looked after by your excellent staff.

Story from NHS Choices

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Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust

Dear Lynne, thank you very much for taking the time to tell us about your experience. I am so glad that we cared for your mother well whilst she was in Clark ward.

We are very proud of our staff especially when they provide care with kindness and compassion. I will ensure that staff are aware of your feedback. I have noted your concern about the delay in getting through by phone.

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