"We feel confident we will receive good treatment..."

About: The James Cook University Hospital The James Cook University Hospital Middlesbrough TS4 3BW

Posted via nhs.uk 11 years ago

What I liked
The doctor took the trouble to ring us at home in the evening. Amazing!
At all five recent appointments there were always wheelchairs available at the entrance.
Staff were polite and with one exception knew how to address a deaf person.
We never had to wait long.
What could be improved
The nurse who was very pleasant but said 'Deaf people can't hear me' could perhaps have made a bit more effort.

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The James Cook University Hospital

Submitted on 01/11/2012 at 09:15

Published on nhs.uk on 02/11/2012 at 07:38

Thank you for your kind words regarding your recent appointments at the James Cook University Hospital, which will be forwarded to the relevant departments for their attention.
If you would like to discuss your concerns regarding a member of the hospital's nursing staff, please contact the Patient Relations Department on 01642 854807. Thank you

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We feel confident we will receive good treatment...

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