"Efficient clinic, little patient involvement"
Posted by Anonymous
What I liked
The proceedure was undertaken quickly and efficiently with the minimum of fuss on the part of the hospital staff. While I do not objective to the treatment being undertaken, I do have concerns about how little I was involved in any decisions.
What could be improved
While the proceedure was undertaken efficiently, there was no opportunity to ask any questions. In addition, it had not been made clear to me the purpose of the visit from the letter I had been sent, I thought I was going to be assessed and then treatment given at a future date. Instead the proceedure took place there and then, with no real explanation of what was going on. When I mentioned to a member of staff that I thought I had been there for assessment only, the response was "oh bless you", rather than a consideration of what had happened from the patient perspective.
While I appreciate that clinical staff do this type of work routinely, this was my first visit to the hospital and I felt more time could have been given to explain to me what would happen during the examination. In addition the after care information was given hurredly at the end of the proceedure. I would have prefered to have been given a leaflet to take away and read at my own leisure.