"OK. Probably depends on which Dr or clinic is..."

About: Warwick Hospital

What I liked

Smaller hospital so a bit more of a personal feel than the new super hospitals they keep building (i.e. Coventry Walsgrave).

What could be improved

Lack of parking and general access to the main entrance makes it very difficult to get in or out of the hospital, infact virtually impossible around visiting hours or shift change time. Not ideal if you are disabled or are trying to drop off / collect a relative in a wheelchair.

The appointment system clearly needs to be looked.

Discharge system should be improved.

Some consultants might try actually listening to the patient.

Anything else?

I have had some recent experiences with this hospital, twice for my own outpatients appointments and once when an elderly relative was admitted as an emergency.

My experience with pain management services was disappointing, I would say simply don't bother. The Dr was not able to offer any firm diagnosis or further insight to my pain, the consultation felt rushed with no proper examination and I felt patronised. The Dr suggested no medications or treatments other than what my GP had already provided (clearly they weren't working otherwise I wouldn't have been referred to hospital in the first place). I was in and out within 10 minutes and the letter the Dr wrote back to my GP bares no resemblance to what was said or happened during the appointment.

I was also seen at another outpatients department (dermatology) and that was a far more positive experience, until it came to rearranging my follow up consultation. Just like the previous person who has commented here, I phoned up and cancelled in good time and asked for the appointment to be rescheduled, yet the hospital still sent a Did Not Attend (DNA) to both myself and my GP.

I assume the hospital does this to massage their performance figures in some way or else their computer system is so stupid it can't tell the difference between a cancellation/moved appointment and one where someone doesn't show up.

Unfortunately I'm running out of characters for this review, so in regards to my relatives inpatient stay all I can really say is the care in hospital was pretty good. Unfortunately the discharge system/procedure was terrible. They just wanted her out ASAP and had no concern for how she would cope at home / after care and so on.

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Response from Warwick Hospital

Thank you for taking the time to post your feedback.

Regarding your comment about our car parking facilities, the Trust is in the process of developing a second patient and visitor car park in order to alleviate some of the pressures that we have been seeing on our current parking provision. This will be open in the next few weeks.

We are also improving our discharge process with a project called ‘Home for Lunch’ which will speed up the discharge process in order to ensure that more patients are safely home durning day time hours and in time for their lunch.

Thank you for also raising your concerns with the ‘Did Not Attend’ letter. We have recognised that there is a need for improvement and we are just embarking on a review of our booking procedures to see how we can improve our processes.

Regarding your comment about the Pain Service, please could you contact me using the address below so that I can investigate further and respond to you directly.

Kind regards

Glen Burley

Chief Executive

Chief Executive’s Office, Warwick Hospital, Lakin Road, CV34 5BW.

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