"Excellent medical care, but can improve on its..."

About: Churchill Hospital

What I liked

The staff were all really friendly, approachable and caring. When I was seen by the consultant, they explained things to me in full. They also took his time!

What could be improved

The urology department should tell patients what to realistically expect. For example, I went to A&E at the John Radcliffe, and on discharge was told I would be contacted about an outpatient appointment. I was told I should be seen within a week or two, but ended up waiting over 3 weeks to just get an appointment date (which was a further three weeks away). I'm happy to wait my turn for treatment - it would just be a lot better if I knew what was going on!

Also, communication with GP practices is poor: the consultant wants my GP to run some tests. But the GP can only do this after the letter arrives, which will take at least two weeks (surely it'll take a few seconds to fill in a pro-forma email and press send?!) . I hope they have a better system for patients with conditions far more serious than mine!

Story from NHS Choices

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Response from Churchill Hospital

Thank you for posting your comments about your recent visit to the Churchill Hospital - we are pleased you had a positive experience. Regarding your comments about 'what could be improved'we suggest you may like to contact our Patient Advice and Liaison Service to discuss your concerns. The address and contact details are as follows: PALS Office, John Radcliffe Hospital, Headley Way, Headington, Oxford OX3 9DU. The office is open Monday to Friday from 9.00am - 4.00pm. Alternatively, you can call them on 01865 221473/740868 or email them at PALSJR@ouh.nhs.uk. Unfortunately, because of the nature of this medium it is not possible for us to investigate further but please be assured that we do value all feedback.

We hope you are progressing well.

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