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Horrendous and despicable

Story from nhs.uk

"Horrendous and despicable"

About: Hexham General Hospital

What I liked

I suppose the only slightly okay part of this trip was the service at the reception desk, the receptionist were friendly I suppose.

What could be improved

I think if I had been involved in the decision about my care, it could of been at least a slightly more bearable experience. I was simply told what would happen to me, the Doctor had no thought nor concern for my opinions or concerns.

Even as I attempted to raise my concerns and queries I was simply over shadowed by the doctor, simply because my opinions "weren't important" , it was truly despicable.

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Responses

Response from Hexham General Hospital 11 years ago
Hexham General Hospital

Submitted on 11/10/2012 at 15:19
Published on nhs.uk on 13/10/2012 at 08:18

Thank you for your comments posted on this website concerning your treatment at Hexham General Hospital.

The Trust was very sorry to hear of your experience and would like to offer you our sincere apologies. This is not what we expect our patients to experience. The Trust would like you to write to the Trust personally detailing your concerns we will conduct an investigation and write back to you personally.

Patient feedback is very important to us and we do take all concerns very seriously in order to monitor the services we provide. If you do decide to write the address is:

Northumbria Healthcare NHS Foundation Trust

Patient Services

Northumbria House

Unit 7/8 Silver Fox Way

Newcastle upon Tyne

NE27 0QJ

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