"Disappointing"

What I liked

The staff were all very good and reassuring

What could be improved

My surgery was cancelled at the last minute after I had been admitted and prepared for surgery.

Despite the NHS stating that the surgery should be rescheduled and performed within 28 days, 3 weeks notice by letter or 2 alternatives by phone, I still do not have an appointment almost 5 weeks later.

By now, I should have been offered treatment at another hospital.

I have phoned several times, but never get a useful response or call back.

My complaint letter wont be answered until mid November.

By now, I should be well on the way to recovery from my surgery, but instead, I am still suffering in pain and unable to work.

It must be the easiest way to avoid adhering to the NHS guidance by simply ignoring patients.