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I was an emergency. I was never frightened, and...

Story from nhs.uk

"I was an emergency. I was never frightened, and..."

About: Yeovil District Hospital

What I liked

The speed, efficiency and care with which I was admitted and treated,

The cleanliness of the ward, and as far as i could see, the hospital.

The good natured and good humoured manner with which I was treated by the nursing staff, and by everyone with whom I had contact.

What could be improved

The discharge process, which was so slow, when everything else had been so fast and efficient.

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Responses

Response from Yeovil District Hospital 11 years ago
Yeovil District Hospital

Submitted on 18/09/2012 at 13:20
Published on nhs.uk on 01/10/2012 at 22:15

We are pleased that you had a good experience during your stay at Yeovil District Hospital but are sorry that you found the discharge process slow. We would like to reassure you that the hospital recognises that discharges are not always as timely as they should be and we are currently looking at ways of how we can improve the system.

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Response from Lucy Nicholls, Development Officer, Somerset LINk 11 years ago
Lucy Nicholls
Development Officer,
Somerset LINk

Help patients have their say about health services

Submitted on 02/10/2012 at 13:07
Published on Care Opinion on 03/10/2012 at 09:22

Hi!

Thanks for your feedback - really glad that you had a good experience of Yeovil District Hospital.

Local Involvement Networks (LINks) are networks of patients and patient groups who have an interest in health and social care. All feedback is really helpful for us so that we can see how local health services are working - so thank you to Richard for sharing his story.

Best wishes,

LUCY

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