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Care Opinion

Congratulations to the hard working staff who kept...

Story from nhs.uk

"Congratulations to the hard working staff who kept..."

About: Eastbourne District General Hospital

What I liked

I was seen very quickly ( within 1½ hours) even though the waiting area was full. The staff were all very friendly and made my small injury seem very important. I was given 6 stitches to my injured ear by a Doctor who explained exactly what he was doing and made me feel at ease throughout the process.

Overall a very pleasant experience and I would recommend choosing this hospital. Thank you to all the staff involved.

What could be improved

Car parking charges seemed a bit excessive.

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Responses

Response from Eileen Weeks, Patient Experience Lead, East Sussex Healthcare NHS Trust 11 years ago
Eileen Weeks
Patient Experience Lead,
East Sussex Healthcare NHS Trust

Submitted on 30/10/2012 at 17:16
Published on Care Opinion on 31/10/2012 at 08:29

Thank you for expressing your appreciation of the professional and efficient care you received. It's always encouraging for staff to receive positive feedback. As a Trust we are committed to giving the highest quality of care to our patients, and we value all comments from patients and their families.

It was extremely kind of you to take the time to provide feedback. We have passed a copy of your comments to the A&E Department so that they can be shared with relevant members of staff. Your comment about car parking charges will be forwarded to the manager concerned.

With best wishes

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Response from Eastbourne District General Hospital 11 years ago
Eastbourne District General Hospital

Submitted on 22/02/2013 at 14:48
Published on nhs.uk on 23/02/2013 at 04:15

Thank you very much for expressing your appreciation of the professional and efficient care you received in the A&E Department at Eastbourne District General Hospital. As a Trust we are committed to giving the highest quality of care to our patients, and we value all comments from patients and their families.

It was extremely kind of you to take the time to provide feedback. I will ensure that your comments are shared with the relevant members of staff. May we take this opportunity to wish you a speedy recovery.

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