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Care Opinion

i will never go to this hospital again!!

Story from nhs.uk

"i will never go to this hospital again!!"

What I liked

the receptioist in the wheelchair section was nice and made a tea for me

What could be improved

U need staff to run a hospital....your wheelchair dept does not have any staff! been waiting months for a wheelchair so ascot josp can start doing my operations.......but u may as well forget it!

Anything else?

The appliance booking clerk is terrible, she is down right rude

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Responses

Response from St Marks Hospital 7 years ago
St Marks Hospital

Submitted on 09/12/2016 at 12:05
Published on nhs.uk on 10/12/2016 at 01:31

Dear Warren,

Thank you for your posting and please accept my apologies for the delay in responding. I am sorry that you were unhappy with the service provided by the Mobility Service at St Marks Hospital. We take all feedback seriously in order to inform the development of services. I will include your experience in our standard reporting schedule. Should you wish to discuss this further, please do not hesitate to contact me.

Yours Sincerely,

Trevor Lyalle

Patient Advice & Liaison Service

Berkshire Healthcare NHS Foundation Trust

Tel: 0118 9605027

E Mail: bht@berkshire.nhs.uk

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