"Cancellation of appointment"

About: Inverclyde Royal Hospital / Ear, Nose & Throat

(as the patient),

I would like to thank the Medical Records staff at Inverclyde Royal Hospital for their extremely efficient cancellation of my ENT appointment.

Indeed, it was so timely and efficient, I hadn't yet received the appointment letter. Excellent service.

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Response from Paul Cannon, Head of Administration, Acute Services Division, Greater Glasgow & Clyde NHS

Thank you for taking the time and trouble to provide your very kind feedback.

I will ensure that this is passed on to those involved and I am sure that they will be very pleased to read your comments.

I am sorry that this posting was not acknowledged at the time, we had a break in our use of Patient Opinion, but we have now resumed doing so, and I thought it was still important to acknowledge your posting and where appropriate to pass comments on.

Once again, thank you for using the Patient Opinion feedback system, it is greatly appreciated.

The staff in service at Medical Records at Inverclyde hospital will be delighted to read your very thoughtful remarks.

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