"positive and enjoyable"

What I liked

I went to orthotics twice for macular hole surgery. I was delighted to be offered a second chance to improve my sight without asking. Staff are friendly, funny, helpful and professional, believe it or not, I enjoyed the experience! And the outcome has been good.

What could be improved

waiting time for 1st appointment - it would appear that doctor's referal was lost, so nearly a year after diagnosis before operation, which was disappointing.

Also keeping track of paperwork - I am having to make an extra journey 2 days before operation as wasn't given consent form to sign.

Anything else?

Still a very good example of the NHS at its best, long may it continue.