"Still waiting in A&E"

About: East Surrey Hospital / Accident and emergency

(as a parent/guardian),

My daughter came to A&E with kidney pains. She was in agony for 3 hours and still has not been seen. She is waiting in A&E now with my husband. It is disgusting that she has not even been seen to be given some type of pain killer. She has not been seen by a nurse or any thing. I am so ashamed that this is a hospital, it is untrue.

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Response from Fionnula Robinson, Director of Communications, Surrey and Sussex Healthcare NHS Trust

I'm so sorry for your daughter's experience in the emergency department yesterday. The department was extremely busy and we are very sorry for the delay, although 99% of patients were seen and treated within 4 hours. Our Chief Executive would be happy to talk through your experience if you would like to contact me with your details.

Kind regards,



01737 768511 x6838

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