"Chaotic and unpleasant to say the least"

What I liked

Absolutely nothing!!!!

X-Ray department were more efficient than most !!!

What could be improved

It appeared that the receptionist was making decisions on patients priority for treatment.

Improved the waiting times as we waited three and a half hours before being moved on to another waiting area. We were told that there was a two hour wait by reception.

Where was the triage Nurse/ Assessment. Nowhere!!!! It was clear that some people would be requiring an X-Ray and a triage nurse would have set this process in motion long before patients got to see a nurse who told them after four hours to go to the X-Ray department.

when we finally got to an area of assessment we waited another forty five minutes to see a nurse. We never saw a Doctor in the area that we were herded !!!

There were three nurses in the treatment area and two were constantly typing at a desk area.

It appeared as if they were preparing their reports for the end of the shift when we left at 8.30pm because the one male nurse was constantly looking at the clock.

It was apparant that patients were moved from one waiting area to another without any direction or treatment.

My Wife had what looked like a broken big toe that was very black and swollen and she was in pain and the nurse informed her that the toe was not broken and to put a bag of frozen peas on it to help with the swelling.

As we did not see a doctor we presume that the Nurse had made the diagnosis as she was the only person that we saw in five hours.

Anything else?

Having not been to Russells Hall Hospital for many years it was sadly an unpleasant experience, considering the amout of investment made at this hospital it was appauling !!!