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very friendly and understanding staff

Story from nhs.uk

"very friendly and understanding staff"

About: Darlington Memorial Hospital

What I liked

I suffer from anxiety and panic attacks and had a bad anxiety attack on 2 of my visits to the fracture clinic. The nurses in the fracture clinic were all so nice to me. There was one nurse in particular in the x ray dept who went out of her way to calm me down and she was so understanding of my anxiety problems.

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Responses

Response from Darlington Memorial Hospital 11 years ago
Darlington Memorial Hospital

Submitted on 13/08/2012 at 16:41
Published on nhs.uk on 05/09/2012 at 20:59

Dear Anonymous,

Thank you for providing feedback on your recent visits to the Fracture Clinic and X-ray Department at Darlington Memorial Hospital.

I am sorry to hear that you suffered panic attacks whilst in the hospital, but am pleased to note that nursing staff were helpful and understanding of your anxiety problems.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the relevant teams.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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