"Excellent staff, clean surroundings. Was made to..."

About: Royal Free Hospital

What I liked

I was not made to feel like I should not have been there or that my condition wasn't serious. The receptionist was patient and kind, the triage nurse although stern listened and did not dismiss any of my symptoms, and the Dr who saw me listened carefully and explained everything and was really helpful and thorough.

What could be improved

Waiting time.

More about:

Story from NHS Choices

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Response from Royal Free Hospital

Thank you for taking the time to tell us about your experience. We are pleased you were happy with the care that you received. We will feed your comments back to the A&E department.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful