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Care Opinion

Good, but could definately be better.

Story from nhs.uk

"Good, but could definately be better."

About: North Tyneside General Hospital

What I liked

The doctor was very informative and friendly, unfortunately the room I was in was dirty and the nurses treat me with very little respect.

What could be improved

Cleaner bays/rooms, nurses should have a better general understanding of mental health problems, communication was poor.

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Responses

Response from North Tyneside General Hospital 11 years ago
North Tyneside General Hospital

Submitted on 09/08/2012 at 12:50
Published on nhs.uk on 05/09/2012 at 20:59

Thank you for your comments posted on this website regarding the care afforded to you in the Accident and Emergency Department at North Tyneside General Hospital.

The Trust was sorry to hear that that the room and nursing staff felt short of your expectations and would like to offer you our apologies for this. If you would like to write to the Trust we will conduct a full investigation and reply to you in writing.

Patient feedback is always welcome and helps us monitor the services we provide to patients. If you would like to write to the Trust the address is:

Northumbria Healthcare NHS Foundation Trust

Patient Services

Northumbria House

Unit 7/8 Silver Fox Way

Newcastle upon Tyne

NE27 0QJ

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