"Not good"

About: Northern General Hospital

What could be improved

I left five messages on an answerphone trying to rearrange an appointment. Nobody returned my calls or apologised when I finally did manage to contact the right person after much being paseed about from one number to another.

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Story from NHS Choices

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Response from Sheffield Teaching Hospitals NHS Foundation Trust

We are very sorry to hear that you have experienced such difficulty contacting us by telephone regarding your appointment.

We would like to get more information from you about this, in order for us to look into this matter. We would be grateful if you would contact our Patient Services Team on 0114 271 2400 or email PST@sth.nhs.

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