"poor initally but good medically."
About: Chapel Allerton Hospital Chapel Allerton Hospital Leeds LS7 4SA
Posted by Anonymous
What I liked
My appointment was delayed significantly but the receptionist staff were unhelpful as to how long I would have to wait. In the end my appointment was over 50 minutes late. However all the staff could say was, 'you'll just have to wait' When pushed, they would not give me the length of time which was frustration. I also found them surly as if they thought it beneath them to talk to the patients.
On the plus side, the consultant I eventually saw was helpful and I was happy with this side of the service. Pity the non-medical staff let them down.
What could be improved
Customer service training for the non-medical staff!