"Excellent medical care. Appalling management..."

What I liked

First class nursing care in the PIU in ward A3 - couldn't have been better.

Trouble-free ERCP procedure once again ( annual process ) for replacement of bile duct stent- obviously exceptionally competent practitioners in whom I have every confidence to care for my 90 year old father.

What could be improved

This hospital is obviously managed by idiots, who have put in place practices and procedures which are unfit for their purpose, which don't work properly, are de-humanising, and produce barriers to smooth admission of patients.

I wonder if these management brainwaves are simply some sort of 'Empire Building'for someone in management - they are seem to be superfluous to the main objective of a hospital.

Pre-Operative Assessment

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This appears to be a form-filling exercise - apparently can be 'done on the phone' . What sort of assessment of a patient's wellbeing to undergo an invasive procedure can be done without a face-to-face chat and at the very least a blood pressure and heart check ?

What is the purpose of this process apart from form filling ?

The 'Admissions Lounge'

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Another management brainstorm and sound bite - sounds like something invented by some spotty 20-something with a combined degree in Media Studies and Greek Yogurt Recipes.

Let's put it right - It's a waiting room ... or more correctly a patient Dumping Area - It is a cramped room with chairs in it. Such places are called waiting rooms.

Letter from hospital - ' Please report to the Admissions Lounge by 8 am '

How long in the 'Admissions Lounge' ?

Two and a half hours.

The story goes on about this, but I have made my point.

What should happen :

Letter from hospital ' please go to Ward XX at 11 pm where you will be admitted '

What should not happen :

Be dumped in a cramped waiting room for two and a half hours before being admitted to ward.

Anything else?

First class nursing and medical care tainted by idiotic and unnecessary administrative procedures which appear to implemented by managers who seem to think of patients are some sort of robotic unit to be processed.