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My father is lucky to be alive - many thanks to...

Story from nhs.uk

"My father is lucky to be alive - many thanks to..."

About: Royal Berkshire Hospital

What I liked

Culture of all staff came into contact with was extremely positive. Everyone was supportive and caring - a big change from previous experiences with hospital many years ago.

What could be improved

very little !

Main comment would be the patient TV service - not easy to understand and use - particularly for someone who is ill, and has communication problems. Also - very expensive.

Anything else?

Teams (cleaning staff, Catering staff, HCAs, Nurses, Sisters, , Radiologists, Doctors) on CDU, Xray, Castle and Hopkins were fantastic. My father has significant communication problems and was very poorly, everyone took the time to make sure he understood what was happening and treated him with respect.

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Responses

Response from Royal Berkshire Hospital 11 years ago
Royal Berkshire Hospital

Submitted on 26/06/2012 at 12:07
Published on nhs.uk on 05/09/2012 at 21:01

Thank you for your positive feedback, which has been passed on to the relevant teams. Our urology team and all the ward staff strive to ensure that all our patients receive the best possible health care and your recognition of this is very much appreciated. We will also pass your concerns regarding the accessibility and cost of the bedside entertainment system to Hospedia who run this service

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