"Workmanlike and pleasant, but with an impression..."

We apologise sincerely that you felt all of your concerns were not addressed at the time of your appointment. This is clearly important and should it be an issue in future contact with the hospital then please ask to speak with the nurse in charge of the department so you can be clear about your treatment plan.

With reference to the environment being overcrowded and stuffy. Unfortunately the clinic has grown over the years and is struggling to keep up with demand.