"Staff at Lifeline York"

About: Lifeline Project

(as the patient),

waited over half an hour to see a worker for my appointment, staff were arguing about who would see me and I felt in the way and embarassed.

When I finally spoke to someone they didnt know about the appointment and were not expexting me.

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Response from Kim Michelle, Service Manager, Lifeline Project Ltd

Hello Shade100

I really appreciate you taking the time to post feedback on this site. I am sorry it has taken 5 days to respond. I was experiencing technical issues that are now resolved.

I am disappointed that my team were displaying poor customer service and I will be addressing this with the whole team as this is far below the standard we are expecting to deliver. Thankyou for bringing it to my attention.

I am unable to speak to the specific team members as I would need to pinpoint the time and date you visited us to do that.

Please can you ask for me personally if you wish to discuss this further or leave your contact details at reception and I will call you at your convenience.

I hope that you notice a continued improvement in our service delivery immediately and continuously.

Thanks again for your time

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