"NHS24 & Borders General Hospital"

About: Borders General Hospital / Accident & Emergency NHS 24

(as the patient),

I had an allergic reaction to a bite and as it was the weekend I called NHS24 as I wasn't sure if it could wait until the doctors opened on Monday.

NHS24 were excellent, very friendly and helpful and I was referred to the BGH within the hour.

Once I arrived at the BGH, I was seen within minutes by a friendly and professional doctor.

An overall outstanding service.

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Response from Shona Lawrence, Patient Affairs Manager, NHS 24

picture of Shona Lawrence

NHS 24 are very pleased to receive this positive feedback on our service. Where possible, all positive feedback is shared directly with the staff members involved as this ensures that staff are reminded of the excellent level of service being provided to patients.

Thank you for taking the time to post your feedback on the Patient Opinion Site.

With best wishes

Shona Lawrence

NHS 24 Patient Affairs Manager

0141 337 4582

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