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Care Opinion

Kindness and consideration at Good Hope Hospital

Posted By Quiz616

"Kindness and consideration at Good Hope Hospital"

About: Good Hope Hospital / Gynaecology

(as the patient),

I was nervous about going into Ward 2 at Good Hope Hospital in Sutton Coldfield, to have a gynaecological operation. I need not have been concerned because I met with kindness and consideration all the way.

The staff were wonderful, worked as a well knit team, and were cheerful when I felt down. I had pain after the operation, but this was dealt with quickly and efficiently.

The food was variable. One day I had a tasty roast chicken lunch, the next evening, on choosing cauliflower cheese I was presented with an unappetising grey mush!

The medical treamtment was excellent

The nursing was excellent.

The food definitely needs the "Jamie Oliver" touch, as I suspect people who spend weeks in hospital, do not benefit from a healthy diet - thus compromising their recovery.

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Responses

Response from Susan Moore, Executive Lead Director, Good Hope Hospital 11 years ago
Susan Moore
Executive Lead Director,
Good Hope Hospital

I am the senior lead manager for Good Hope Hospital

Submitted on 03/08/2012 at 08:31
Published on Care Opinion at 09:11

picture of Susan Moore

Thank you for your comments -it's really important we hear about our services.

I will talk to the catering manager about variabilty with the food and update you as soon as I have some news .

I hope you are feeling better and are recovering at home.

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Response from Michelle Errington, Associate Head of Midwifery, Heart of England Foundation Trust 11 years ago
Michelle Errington
Associate Head of Midwifery,
Heart of England Foundation Trust

Submitted on 03/08/2012 at 09:23
Published on Care Opinion at 11:05

Thank you for your positive comments regarding the care delivered by the staff on ward 2. We continually strive to deliver a first class service to our patients, ensuring their journey with us is a positive one. I will pass on your comments to all the staff on ward 2.

Tracey Nash, Gynaecology Matron.

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Response from Susan Moore, Executive Lead Director, Good Hope Hospital 11 years ago
Susan Moore
Executive Lead Director,
Good Hope Hospital

I am the senior lead manager for Good Hope Hospital

Submitted on 13/08/2012 at 17:16
Published on Care Opinion at 19:35

picture of Susan Moore

I have spoken to the Catering Manager -the food has recently been evaluated and it fared very well by the patient panel. They are going to check on the presentation though.

Sue Moore

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