"Podiatry"

After three months of agonising foot pain I finally got referred to a bio-mechanical podiatrist. He made me some heel lifts which helped me greatly. Unfortunately they are too short to wear unless under the insole of a shoe.

Therefore I am stuck with one pair of comfy shoes. I have to wear these lifts all the time. I've asked on several occasions over the past eight weeks for more pairs so that I can change shoes etc. After one call the podiatrist forgot. After the second call I was sent the wrong sort of lifts. After the third call I returned them at a time when the podiatrist was in clinic.

I have no way of knowing if he was actually given them to alter. Ten days later I still don't have any replacements. I can only contact him through the local health centre receptionists who leave him a message to contact me. He is only there once a week but apparently is the only person who can cut the bits of foam to shape.

Now I have to wait till Friday for him to get the message and hopefully remember to ring me. Then wait for them to be made and posted out. I can't buy anything in the shops to help.

I'm really frustrated, it's summer and I have to wear shoes not sandals because I don't have the right lifts. The health centre staff seem to be obstructive. I'm sure there must be another way to contact the podiatrist but they seem to filter all contact saying that he's busy. I told them I was getting frustrated so they gave a complaint form.

All I want is to be able to walk without pain.