"A long wait for surgery"

About: Northampton General Hospital (Acute) / Trauma and orthopaedics

(as the patient),

I was kept waiting unecessarily most of the time at Manfield Day surgery unit. I should have been informed properly before I arrived that I had to wait three hours before surgery started.

I arrived for an 11am start and all I did was go through the paperwork and then had to wait until 17.15 pm before i was wheeled into surgery for something minor which lasted half an hour. My husband was not pleased at all.

But in general I thought the nurses were brilliant especially Helen, Rachel and Jo. I liked Jo's coffee and toast especially as I was fasting all day.

The registrar Miss Spitira was excellent; in fact first class service. Her surgery skills were brilliant.

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Response from Northampton General Hospital

Thank you for taking the time to contact us with your experience in the Manfield Day surgery unit. The staff who work there are grateful for your favourable comments.

We looked at the comments you made regarding the waiting time for your operation and am pleased to inform you that following comments made to the staff regarding waiting times prior to surgery, the admission time for afternoon patients has now been altered to 12.30 for all but one consultant.

We are also about to change the admission information informing patients of the operating times and the fact that you may be operated on at any time in that period. At the present time it is not possible to let each patient know where they are on the operating list as this can be altered at any time up until the list starts. To ensure that valuable operating time is not wasted we need to ensure that all patients are available and ready at the beginning of the list.

Thank you for bringing these practices to our attention it is with this type of help that we hope to improve each patient’s stay at the hospital.

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