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Care Opinion

Feeling stressed by the service change

Posted By spinning870

"Feeling stressed by the service change"

About: Ashley House / Recovery service

(as the patient),

Pure stress since changeover from the NHS.

I have panic attacks everyday worrying about my drug problem. Been changed, and not to forget my stress level and blood pressure are through the roof and please remember that I'm a patient not a customer, and I feel you need a lesson in compassion. We are not just numbers.

"If it isnt broken, don't fix it?"

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Responses

Response from Nicola Guthrie, Halton Integrated Recovery Service Manager, CRI 11 years ago
Nicola Guthrie
Halton Integrated Recovery Service Manager,
CRI

It's my job to ensure that Ashley House is a safe and effective service that offers a warm and friendly space in which people can consider their experience with drugs and or alcohol and plan their future direction.

Submitted on 19/07/2012 at 16:08
Published on Care Opinion at 17:53

Hi Spinning,

I’m really sorry to hear that you are worried about your treatment, I am sure we can work with you to resolve the situation – the last thing we want is to cause you any unnecessary anxiety.

Can I suggest you call in and speak to Chris Hirst, Chris leads the engagement team and would welcome the opportunity to work with you to create a tailor made recovery plan – your goals, your speed.

We look forward to seeing you soon and appreciate the feedback.

Many thanks

Nicola

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Response from Chris Hirst, Senior Practitioner engagement team, Halton Integrated recovery service, Halton Integrated Recovery Service 11 years ago
Chris Hirst
Senior Practitioner engagement team, Halton Integrated recovery service,
Halton Integrated Recovery Service

Submitted on 19/07/2012 at 17:04
Published on Care Opinion at 17:53

Hi Spinning,

I'm Chris and work in the engagement team -I will be in Ashley house all day tomorrow Friday 20th July and all day next Tuesday -I would welcome the chance to discuss your concerns and hopefully resolve any anxiety you are currently feeling.

Please call into Ashley House as I would welcome the opportunity to hear your concerns .

Many thanks Chris

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