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Care Opinion

Treated very well by staff

Posted By rocket387

"Treated very well by staff"

About: Knowsley NHS Walk-in Centre, Kirkby

(as the patient),

I was unable to get a doctors appointment and therefore visited my local 'walk-in'. I had a reasonable wait of about one and a half hours (which was a display). I was terated very well by both the reception and triage and staff.

On being called in to see the nurse I was given a thorough examination for the cause of my illness. I had a very bad chest/flu virus 4 weeks earlier and was still feeling ill. I explained my symptoms and was given a water (urine) test. This showed a high level of blood. The nurse got me an appointment that same day with my own G. P. I was prescribed an antibrotic, iron tablets and vitamins. very pleased with the service all round.

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Responses

Response from Kelly Owen, PALS Officer, Patient Advice Liaison Service, Community Health Services at 5 Boroughs NHS Foundation Trust 11 years ago
Kelly Owen
PALS Officer, Patient Advice Liaison Service,
Community Health Services at 5 Boroughs NHS Foundation Trust

Submitted on 19/07/2012 at 13:40
Published on Care Opinion at 14:56

Dear rocket387,

Thank you for taking the time to provide us with feedback after your visit to the Walk in Centre.

It is good to hear that you had a positive experience that met your needs as we aim to provide accessible assessment and treatment. I will ensure that the team receive your comments.

Kind regards,

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