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Care Opinion

Breakdown in support - Boston House CMHT

Posted By Cameron

"Breakdown in support - Boston House CMHT"

About: Boston House / CMHT (Adults)

(as the patient),

I am writing to express my disappointment with the recent treatment I have received from Boston House CMHT.

My CPN was due to visit last tuesday at 4PM. That morning I had a phone from a student nurse to inform me my CPN was 'unavailable'. Let me be clear, I have no issue with anyone taking time off for personal reasons. My post is not about my CPN.

I was advised I would be telephoned Wednesday or Thursday to arrange substitute support. Needless to say no-one telephoned me.

I rang Boston House today, as I am in severe distress, and was advised that if I couldnt deal with how I felt - I should report to A+E. .

The gentleman I spoke to was polite and caring - but what is going on? Everybody knows that attending A+E in Wigan with a missing leg ensures a 4 hour wait. How long would I have to be there for a psychiatric assessment?

As a result of these recent communications, and my inherent psychological issues, I now feel abandoned, devalued and insignificant.

My self-injury is running rife, but I have no intention of seeking 'official' help.

There are so many voices out there - crying out in the dark and the system is failing us all.

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Responses

Response from North West Boroughs Healthcare Trust Complaints Department, Complaints, PALS & Compliments Officer, North West Boroughs Healthcare NHS Foundation Trust 11 years ago
North West Boroughs Healthcare Trust Complaints Department
Complaints, PALS & Compliments Officer,
North West Boroughs Healthcare NHS Foundation Trust

Submitted on 30/08/2012 at 08:19
Published on Care Opinion at 10:56

I am sorry to hear that your appointment had to be cancelled at such short notice but, as you allude to in your posting, sometimes unforeseen circumstances arise and cancellation at short notice is unavoidable. I have asked the team manager to look into why you were not contacted during the following two days as agreed but without specific details of exactly when this incident occurred it may be difficult to identify exactly what happened.

It is not clear from your posting as to what time of day you were advised to contact A&E if you felt unable to cope. I can only assume that this was outside of the working hours of the Community Mental Health Team and as such this advice would be appropriate.

As to the waiting time at A&E, I can tell you that our contracted response period from the time of receipt of a referral is 4hrs. I am assured that there have been no breaches of that agreement during the past few months, except where the service user has been medically unfit for a mental health assessment.

If you would like the opportunity for further discussion of your concerns please speak to your CPN in the first instance or you are welcome to contact me at the Mental Health Management Suite, Leigh Infirmary on the number below,

Cheryl Forrest, Matron, Adult Services, Wigan.

01942 267539

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