This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"I was treated like a piece of dirt"

About: Epping Close

When enquiring about a repeat perscriptionat at the surgery for tramuleif for my wife and myself on friday 20/09/2019 i was informed that the tablets were due on the 21/09/19 , as we have our medication delivered and the pharmacy does not deliver over the weekend this would have left us without any pain relief over the weekend.As i was trying to explain this to the receptionist and wondering why 12 hours (as our medication is delivered usually at 2000hrs) was such a sticking point, a person who appeared from the rear of reception told me to be quiet ! while she spoke to her colleague about my situation,she did arrange for us to receive 8 tramuleif each that evening, On enquiring with the pharmacy this morning I was told that th perscription for the remaining tablets has been withdrawn. It is little wonder that the N.H.S is short of money if it is wasted by each perscription is charged for by the pharmacy, this is sheer bloody mindedness by the surgery. I am 73 years old and served in H.M Forces I was also a sargeant Instructor in the Army Cadet Force and Scout Leader and never before have i been treated so badly. If this the respect that is showen to veterans then i dread to think how those who never served are treated.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Epping Close 4 years ago
Epping Close
Submitted on 30/09/2019 at 14:50
Published on nhs.uk at 17:09


I'm sorry to learn you have had issues with a prescription and staff attitude. Please contact Patient Experience on 0800 819 9030 or e-mail ACECIC.Patientexperience.@nhs.net so we can investigate these issues.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k