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"Excellent Service"

About: The Derby Road Practice

For a multitude of reasons I haven't been registered with a gp for the last couple of years. On enquiring at the Derby Road practice the receptionist on duty at the time was incredibly helpful and empathetic in helping me. She registered me immediately and got me an appointment within the next 30 minutes this was despite a sign mentioning a waiting list being in place for registration. The receptionist went above board to make sure my situation could be handled efficiently. During the appointment the doctor was incredibly kind and quickly prescribed treatment and organised tests and a follow up appointment. This is the best service I have received from a gp service in a long time and makes me feel more confident in accessing care in the future.

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Responses

Response from The Derby Road Practice 4 years ago
The Derby Road Practice
Submitted on 01/10/2019 at 12:55
Published on nhs.uk at 13:06


Thank you very much for your positive feedback.

I am so pleased to hear that you were happy with the service we have provided. At the practice we work very hard to provide the best possible care to all our patients.

I will pass your lovely comments on to the team.

Kind regards

Laura Stannard

Practice Manager

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