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Care Opinion

Exceptional service

Story from nhs.uk

"Exceptional service"

About: Hinchingbrooke Hospital / Ear, Nose and Throat

I would just like to say a massive thank you to everyone in Hinchingbrooke hospital that helped me feel as calm as I could be when I came in on Monday 16th September to have a tonsillectomy. Unfortunately I cannot remember everyone’s names but each individual I spoke to from the nurses/porters to the surgeon and anaesthetist were very friendly and welcoming. They all knew I was very nervous but made me feel like nothing was too much trouble for them. They had a laugh and joke with me which helped so much! They not once made me feel rushed with my recovery. I would recommend to anyone to have an operation at Hinchingbrooke as they all made a somewhat daunting experience not half as bad. They should all be commended on what they do on a daily basis to help each patient with their journeys. Kind regards Emma Abraham

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Responses

Response from Bernadette Jacques, Head of Complaints and Clinical Risk, North West Anglia NHS Foundation Trust 4 years ago
Bernadette Jacques
Head of Complaints and Clinical Risk,
North West Anglia NHS Foundation Trust

Submitted on 26/09/2019 at 15:38
Published on Care Opinion at 15:38

Thank you for taking the time to respond following your visit to our hospital. It is always a pleasure for our staff to read comments such as yours and I will ensure they are passed on. I hope you have made a full recovery.


Kind regards

Bernadette Jacques

Head of Complaints and Clinical Risk

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