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Excellent

Story from nhs.uk

"Excellent"

About: Royal Bournemouth General Hospital / Trauma and orthopaedics

I attended an orthopaedic outpatient appointment today. I allowed an extra 20 minutes or so for traffic and parking. IAll the staff were polite and pleasant and introduced themselves and the department was clean and tidy. I was called in, saw the doctor and discussed treatment options. The department seemed to be running very efficiently and seamlessly. I left, with a treatment plan, 3 minutes before my appointment time! Excellent experience all round. Thank you.

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Responses

Response from Patient Engagement and Clinical Liaison, The Royal Bournemouth and Christchurch Hospitals NHS Foundation Trust 4 years ago
The Royal Bournemouth and Christchurch Hospitals NHS Foundation Trust

Submitted on 25/09/2019 at 11:02
Published on Care Opinion at 11:02

Dear Jenny

We appreciate the time you have taken to share your experience, which sounds like a very positive one. The Orthopaedic department will be delighted to hear how well they performed in getting you seen before your appointment time.

We hope the rest of your treatment plan goes just as smoothly and look forward to hearing from you in the future.

We are pleased to hear that all the staff looking after you introduced themselves in a polite and professional manner. It is also nice to hear you found the department clean and tidy.

Regards

Patient Engagement Team
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