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"Amazing A&E Staff - as ever"

About: North Manchester General Hospital / Accident and emergency

I attended the department on Saturday evening after a fall - at the time I could not recall how I had sustained my injuries and there was a concern that I may have been assaulted. All the A&E staff I met were caring, compassionate and kind, giving reassurance and allowing me time to talk and have a few tears! Thank you especially to the Sister who kept stopping me from discharging myself; the Staff Nurse looking after me who made sure I was safe and comfortable; and also the Security Guard who allowed me to get some worries off my chest whilst carrying out his duty to keep me safe with such compassion.

I'm a nurse myself and my care and treatment - but most importantly the respectful and non-judgemental attitudes with which I was looked after - on this occasion makes me very proud of you all - well done!

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Responses

Response from North Manchester General Hospital 4 years ago
North Manchester General Hospital
Submitted on 20/09/2019 at 14:02
Published on nhs.uk at 14:07


Thank you for your comments.

All our teams work towards providing patients with excellent care and experience and are delighted we met your expectations on this occasion. We are pleased to hear also how compassionate our staff were and how this made you feel.

We will be sharing your feedback with the team in A&E.

Kind regards

The Patient Experience Team.

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