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Poor admin

Story from nhs.uk

"Poor admin"

About: The Royal London Hospital / Neurology

Medical staff are very good. Administration is awful. Contact phone numbers say 'Mailbox is full' ?? When/if you do get through and leave message for someone to call back, no-one does. Hugely stressful

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Responses

Response from The Royal London Hospital 4 years ago
The Royal London Hospital

Submitted on 20/09/2019 at 12:24
Published on nhs.uk at 13:07

Thank you for taking time to contact us with feedback. We are very sorry to hear about your experience. We would like to request that if you haven't already done so , please contact our PALs team at Royal London who will be able to assist you make contact with the service and alert service managers of your concerns.

We look forward to hearing from you soon

Kind regards

Faith

PALS & Complaints

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