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"Surgery review"

About: Stenhouse Medical Centre

As you can appreciate population is increasing and staffing for all nhs services is decreasing.

The GPS have to prioritise appointments which sometimes although frustrating I understand that there maybe a wait for appointment or appointments can only be given at inconvenient times so delay is incurred for working people who are unable to get time off to attend.

The service I have received myself has been friendly, respectful and I have not felt rushed.

I would say getting through to the doctors surgery is very difficult but the reception staff have always tried to accommodate if possible.

There are delays in appointments every time I attend but if doctor's or nurses need more time to diagnose illness then we should be pleased with this practice.

I would rate this surgery as providing a high standard of service and as GP s and nurses are failing to want to train we as patients should be pleased to have them all

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Responses

Response from Stenhouse Medical Centre 4 years ago
Stenhouse Medical Centre
Submitted on 25/09/2019 at 12:30
Published on nhs.uk at 13:06


Thank you for your understanding and patience with the service provided by Stenhouse. We have recently installed a new telephone system to enable patients to get through more easily - when all lines are busy, callers are placed in a queue rather than receiving engaged tone and having to dial again. We try to provide the best service we possibly can, but as you rightly point out, there is an ever increasing demand for appointments with no corresponding increase in recruitment of doctors/nurses.

I'm pleased that you rate the service highly and thank you for your feedback.

Martin Rowlatt

Practice Manager

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