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Cancer or not?

Story from nhs.uk

"Cancer or not?"

About: Queen Alexandra Hospital / Ear, Nose and Throat

Still waiting after seeing several doctors and losing my records after only 1 week. Went for biopsy to be told I need a CT scan within the week. 2 weeks later still no news of scan date. Completely deaf in one ear and at risk of losing my job. I can’t get anyone to help???? No one seems interested which is worrying considering this could be cancer!! It’s a total disgrace, especially noting one doctor laughed when I said I was really worried!

Unprofessional and this is nothing to do with budgets.

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Responses

Response from Marion Brown, Head of Patient Advice & Liaison Service (PALS) & Complaints, Portsmouth Hospitals NHS Trust 4 years ago
Marion Brown
Head of Patient Advice & Liaison Service (PALS) & Complaints,
Portsmouth Hospitals NHS Trust

Finding ways to improve our services from the people who use them.

Submitted on 20/09/2019 at 14:34
Published on Care Opinion at 14:34

I'm so sorry that you've been waiting to hear about having a scan and understand how worried you must be feeling about the problems with your ears. Can you please contact us privately so that we can check what's happening and try to get you seen as quickly as possible.

You can call us on 0800 917 6039 or e-mail PHT.PALS@porthosp.nhs.uk

Please do get in touch with PALS asap, we really do want to help as its important to us that we get your treatment back on track.

Kind regards

Marion

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Marion Brown, Head of Patient Advice & Liaison Service (PALS) & Complaints, Portsmouth Hospitals NHS Trust 4 years ago
Marion Brown
Head of Patient Advice & Liaison Service (PALS) & Complaints,
Portsmouth Hospitals NHS Trust

Finding ways to improve our services from the people who use them.

Submitted on 25/09/2019 at 10:14
Published on Care Opinion at 10:14

I'm really glad that you got in touch with us last week and we've been able to confirm that you now have a date to have the CT scan carried out.

I hope that all goes well and wish you all the very best.

Please don't hesitate to contact PALS again if you need any advice or support.

Kind regards

Marion

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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