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Brain surgeons are fantastic

Story from nhs.uk

"Brain surgeons are fantastic"

About: Queen's Hospital / Neurosurgery

I had a 2 weeks stay in the hospital and the surgeons involved in my surgery were amazing, they done the nest they could with a difficult and long surgery.

My care in intensive care was fantastic, I was then moved to Sahara b then a and my experience was very different. I was left un washed, my friends and family had to arrive to make sure I was washed as I wasn’t Mobile. My bedding wasn’t changed they had to ask for that to happen. My trolley was moved twice were I couldn’t get a drink and consequently ended up on a drip because I was dehydrated. The staff were so run off their feet it was very worrying.

I could go on but I don’t want to scare any further. I’m alive and grateful for that.

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Responses

Response from Queen's Hospital 4 years ago
Queen's Hospital

Submitted on 30/09/2019 at 17:38
Published on nhs.uk at 18:07

Thank you for taking the time to provide us with your feedback, I am so pleased to hear that the surgeon carry out your surgery was amazing and the care that you received from ITU was fantastic. I am however really disappointed to hear about the care you received on Sahara B, I will discuss your feedback with all of the teams, however, if you would like to dicuss your concerns further relating to the concerns that you raised regarding Sahara B then please contact our Patient, Advice and liaison service and they will do all they can to help you. The PALS service can be contacted on 01708 435 454 or by email bhrut.pals@nhs.net.

Kind Regards

Caroline Moore

Divisional Nurse Specialist Medicine

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