This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Kidnapped!"

About: Royal Blackburn Hospital / Accident and emergency

I attended Royal Blackburn Hospital for my regular INR check at the anti-coagulation clinic and apologised to them for having postponed the appointment from the previous week.

However, once I explained that I had suffered a significant fall and banged my head (again!) at home, the nurse refused to allow me to leave hospital without A and E ensuring that there was no bleeding in the brain or broken bones!

So, I was kidnapped!

The nurse took me by wheelchair to A & E and had me processed for examination.

Despite the department being very busy, I received the most wonderful care and support; so much so, that any apprehension or anxiety simply disappeared.

I'm pleased to report that, apart from bruising, there was no evidence of internal bleeding and I left the hospital, after five hours treatment and testing, feeling relieved and able to continue with my life.

In particular, I would like to thank the nurse in the anti-coagulation clinic, all the staff in A and E and, later, Mary (from occupational therapy) for their support, compassion and expertise.

Thank you!

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Royal Blackburn Hospital 4 years ago
Royal Blackburn Hospital
Submitted on 19/09/2019 at 09:10
Published on nhs.uk at 10:07


Thank you for taking the time to tell us about your recent visit to the Anti-Coagulant Clinic, Emergency Department and Occupational Therapy Department at Royal Blackburn Teaching Hospital following an appointment for your regular INR check.

It is lovely to receive such positive feedback regarding the care and service you received during your visit and we are delighted to pass this on to the staff who will very much appreciate your comments as they always strive to deliver safe, personal & effective care.

If you would like to provide us with further information about your experience then we would really value this so that we can try to make it like this for every patient visiting our hospitals and using our services.

You can either contact me (Sarah Ridehalgh) on 01254 734471 or by email at patientexperience@elht.nhs.uk.

Thank you again for commenting and best wishes.

Sarah Ridehalgh

Patient Experience Facilitator

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k