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Day surgery unit

Story from nhs.uk

"Day surgery unit"

About: Cumberland Infirmary / General surgery

I attended for removal of my gallbladder yesterday. I was very apprehensive as I wasn't sure what to expect.

From the moment I arrived I felt cared for and safe. Absolutely everything was explained to me carefully and I felt included in my own care.

Staff were constantly present and available and it seemed like a very happy team who enjoyed working together.

Theatre staff were so kind and before I knew it I was in recovery. I was looked after and made to feel very comfortable.

I have just retired from 30 years in the NHS and feel proud to be part of this family. There is so much bad press about the Cumberland Infirmary and the staff must have felt so demoralised over the years, this department proved that excellent care is provided.

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Responses

Response from Cumberland Infirmary 4 years ago
Cumberland Infirmary

Submitted on 19/09/2019 at 08:31
Published on nhs.uk at 09:05

Dear Carol

Thank you for taking the time to share your experience with the Trust. I am really pleased you had such a positive experience and that you were kept informed before, during and after your procedure.

All of our staff work really hard to provide this level of care and they will be delighted with your comments.

I shall forward your kind comments to the Day Surgery Unit so that they can be shared with the team who will be delighted to know that you appreciated the care that they provide

I do hope that you are recovering well at home and not in too much pain

Best regards

Alison S-D

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