"Hard to Reach"

Dear Patient,

Thank you for taking the time to leave the above feedback, we are sorry that you have had a negative experience with the practice. I would also like to apologise for the delay in responding to your concerns.

In your feedback you have advised that it is hard to get an appointment over the phone, I am sorry that this has been your experience. As a team we work hard to provide high quality care for our patients and we welcome all feedback as it gives us the opportunity to improve our services and I would like to investigate the experience you have had with the reception team further particularly your feedback regarding your privacy not being a top concerns, please contact me at the surgery on 020 7407 4101 to discuss this further.

We have recently launched our own mobile app called Dr iQ. Dr iQ is an online consultation platform for NHS patients, providing fast, safe and effective online consultations with a GP, reducing the need to book and wait for a face-to-face GP appointment. You can download the Dr iQ app on any smartphone, please go to https://www.dr-iq.com - All administrative staff has received training on how to use the app so if you are experiencing any problems or would like some advice on how to use the app, please give us a call and a member of the team will be happy to assist you.

I hope you have found this response to be helpful and I would like to reassure you that your feedback has been shared with the team.

Kind regards,

Justyna Lisiecka

Assistant Practice Manager