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"Absolutely fantastic"

About: Dr Kj Manock & Partners

On 17/9/19 i phoned for a same day app, I was given a 1hr call back. My throat was swollen but my breathing seemed normal. I was seen within 90 mins from me phoning. I was with the Dr for about 5 mins when they called for an ambulance. What I thought was a simple case of an infection was in fact a sever allergic reaction. The Dr kept me calm whilst calling for a nurse to admister adrenaline.

Not once was I made to feel like I had done wrong phoning gp instead of an ambulance. Even the paramedics said how fantastic the surgery dealt with it.

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Responses

Response from Dr Kj Manock & Partners 4 years ago
Dr Kj Manock & Partners
Submitted on 23/09/2019 at 11:55
Published on nhs.uk at 12:07


Thank you for leaving this very positive review of our practice. A receptionist told me about your experience following this review and I am so pleased that we were able to help you quickly in what was clearly a time critical matter.

It is so appreciated when patients take the time to leave feedback and I will make sure that this review is circulated to the staff at Ireland Wood.

Thank you once again

Kind Regards

Mrs Freya Keith

Deputy Practice Manager

Ireland Wood and Horsforth Medical Practice

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