Tried to speak to a Doctor regarding chronic back pain for 2-days
Phoned on Monday morning but was not even put in a queue, just told that there was such a high volume of calls that I should hang up and call back later
Finally got hold of reception at approx 11-00hrs, to be told that a Dr would call me in around 30mins! Waited all day with no contact from the surgery!
Rang again the next morning only to get an answerphone message telling me that ALL surgeries were closed for Staff Training and to call back after 14-00hrs(Why do all 4-surgeries have to close at the same time? It happens regularly! Surely at least 1 should remain open?)
I called again at 14-00hrs to be told again that a Dr had called me twice yesterday and left a voicemail, and sent a txt to my mobile (Which wasn’t true) and they would call me back in around 30mins!
Waited until 16-00hrs and had to call back again due to no contact,
Eventually after we’ll over 30mins in a queue I asked why I hadn’t been contacted, only to be told that they had tried but I hadn’t answered my phone!
This was getting ridiculous by now, so I also asked them to ring my Landline if they couldn’t reach me on my mobile, which they agreed to do!
Eventually my mobile rang, but due to my incapacity I had difficulty reaching it, but after only 3 rings they had hung up, which gave me no time to answer! They didn’t bother to try my landline as previously agreed.
I called back yet again and had to wait another half an hour to get through and eventually a Dr did call me at approx 18-50hrs.
We discussed my medical problems and she promised to send an urgent prescription for pain relief to the pharmacy at Sainsbury’s, as every local pharmacy had closed,which my wife offered to go and collect for me!
The final straw was that when she got there they hadn’t received any prescription for me, so a totally wasted trip!
Tomorrow, for the third day now, I will have to endure yet more time on hold, to try and get to speak to a Doctor!
I will be putting in a formal complaint regarding this debacle and it seems from all of the other complaints in this website that
I won’t be the only one, so they can hardly say that this was an unusual occurrence!
How much longer can they be allowed to operate such a shocking service?
"Shocking Service"
About: Beacon Medical Group Beacon Medical Group Plymouth PL7 1AD
Posted via nhs.uk
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