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"Non Welcoming Environment at Maternity Scan Dept."

About: University Hospital Wishaw / Maternity Care (Wards 21-24)

(as the patient),

I'm currently expecting a child and have been sent for a couple of extra growth scans during the course of the pregnancy, with 4 visits to the scan department in total. I've never had the same sonographer twice and on every single occasion there has been no introduction from them to tell me their name. I consider this a basic courtesy in order to put you at ease and would have thought it would be automatic. Aside from that, on two of the visits (anomaly scan and last growth scan) the sonographers have also been quite abrupt and unneccessarily negative with their conversation, leaving me feeling anxious and annoyed.

I feel it would be hugely beneficial to have a friendly welcome from the start and if you know the staff members name then it allows you to address them politely during the scan if you have any questions and to also thank them as you are leaving. To not introduce yourself is rude and I feel most people would agree.

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Responses

Response from Amanda Kennett, Senior Midwife for Inpatients, University Hospital Wishaw, NHS Lanarkshire 4 years ago
Amanda Kennett
Senior Midwife for Inpatients, University Hospital Wishaw,
NHS Lanarkshire
Submitted on 19/09/2019 at 09:02
Published on Care Opinion at 09:02


picture of Amanda Kennett

Hi Friendliestflower

I was so sorry to read about your experience at the scan department within Maternity. You are absolutely correct to expect staff to introduce themselves by name and this is certainly not the standard of behaviour that I expect of staff within any area of maternity services. I will ensure that staff within the department read your post and will discuss expected standards of behaviours with staff in this area.

Once again I apologise for your experience but please be assured that I will be addressing your concerns.

Kind Regards

Amanda

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